FREQUENTLY ASKED QUESTIONS
How do I place an online order?
Simply select the size and quantity of the item you would like and then click "Add to Shopping Cart." Once you are finished shopping, click on "checkout" and follow the instructions to process your order.
What methods of payment do you accept?
For The Time Being, We Will Only Be Accepting Pay Pal Credit Card Payments We do accept payment by check and money order for online purchases. You can mail payments along with description of items to:
E M J Sales
173 North End Avenue
Kenmore, New York 14217
What shipping options do you offer?
Bedding and Gift Baskets - Will Be Shipped UPS Ground
How long will it take for my order to arrive?
Bedding - Bedding is custom made and does not go into production until the transaction is completed and Normally takes 4 - 6 weeks to arrive.
Gift Baskets -
Standard Service and Priority Mail orders ship by the second business day after being placed. The number of days it will take for your order to arrive is the total time until the order ships plus the expected time-in-transit of your order. Standard Service and Priority Mail orders will arrive within seven business days after being placed.
Will I be charged sales or other taxes?
- We are required to charge sales tax to New York State residents only
Can I email my order to you?
For the protection and security of your personal information, we do not accept orders via email.
Can I cancel, update, or change an order after I place it?
Unfortunately, once an order is completed and confirmed, it cannot be canceled, updated or changed.
Are all items on your site available? What if an item I order is not in stock?
We update the availability of the items on our site in close to "real time". Items that you find on our site are available in the sizes that display in the dropdown box on the item description page. In rare circumstances (such as where two users purchase the last unit of an item almost simultaneously), it is possible that the item that was ordered will be unavailable to ship. In such an event, the item will be canceled from your order and you will be notified by email within two business days. The order status information under Myspoiledbaby will also be updated. Unfortunately, due to the constantly changing product selection on our site, we are not able to "backorder" any sold-out items.
